TOUR SYNC REFUND POLICY DATE OF LAST REVISION - October 27, 2014
Please contact TOUR SYNC Guest Services at connect@toursync.com or 303-954-0501 as soon as possible if you feel circumstances entitle you to a refund of your ticket purchase(s).
ALL PURCHASES MADE THROUGH TICKETS.TOURSYNC.COM ARE FINAL AT TIME OF PURCHASE. NO REFUNDS or EXCHANGES are permitted. Only extreme circumstances, as determined by TOUR SYNC, will be eligible for refunds.
Please read carefully before purchasing. It is your responsibility to understand what you are purchasing at the time of purchase. Note that we sell tickets, packages, and combinations. Some purchases do NOT include tickets. These are indicated in BOLD lettering in multiple points of the purchase.
We strive to make sure you are treated fairly, and realize there are some reasons why refunds may be applicable given certain circumstances. IF YOU ARE ELIGIBLE FOR A REFUND, PROCESSING FEES WILL NOT BE REFUNDED unless agreed by the client in an agreement between TOUR SYNC and the client.
We investigate and settle all refund claims promptly. Note we are a service provider authorized to sell Fan Club tickets on behalf of our clients. The decision as to whether you are entitled to a refund will be made quickly and to the best of TOUR SYNC’s ability according to the terms set forth by the client (artist fan club) and must be considered final.
THE FOLLOWING SCENARIOS DO ENTITLE YOU TO A REFUND:
- The event was canceled by the event organizer or venue, and no rain-checks were issued.
- The headliner, as billed when you purchased your ticket(s), canceled from the event and no rain-checks were issued.
ALL OF THE FOLLOWING SCENARIOS DO NOT ENTITLE YOU TO A REFUND:
After purchasing tickets, you realize or decide that:
- you do not meet age restrictions
- you cannot attend on the published date for personal reasons, such as, but not limited to:
- losing your job
- not getting off work
- deciding otherwise
- getting sick
- breaking up with your girlfriend
- can’t afford it anymore
- the event will occur at a location you do not like or prevents you from attending
- the start or end time for the event prevents you from attending
- An opening act that you wanted to see canceled from the event. We highly recommend that you pay attention to the performer's publicity to see how they plan to make it up to you.
- There is a discrepancy between TOUR SYNC’s published event details and any details presented in flyers or posters uploaded or presented otherwise by the event organizers. Because venues change times, ALWAYS refer to the VENUE website for event times, details and more information.
All events are rain or shine, unless otherwise noted.
BY PURCHASING FROM TICKETS.TOURSYNC.COM YOU ACKNOWLEDGE THIS REFUND POLICY AND AGREE TO CONTACT TOUR SYNC DIRECTLY BEFORE PROCESSING ANY CHARGEBACKS WITH YOUR FINANCIAL INSTITUTION. Failure to contact Tour Sync directly before processing a chargeback with result in a negative impact on our business and we encourage all purchasers to contact us and explain the circumstances so we may determine if you are eligible for a refund.
PLEASE BE ADVISED: TOUR SYNC SHIPS MERCHANDISE AT TIME OF PURCHASE. Under the circumstances of an event cancellation, the “merchandise/experience/ non-ticket” portion of any purchase will be refunded IF AN ONLY IF the contents have not shipped out. Once these items leave our warehouse and arrive at your doorstep, ALL SALES ARE FINAL. If the event cancels and tickets are refunded, you will be refunded for the FACE VALUE TICKET PORTION of your purchase ONLY. This will NOT include fees unless the client has agreed to pay for the fees.
VIP package purchasers, bundles of merchandise with tickets and products added to check-out For more information, please visit toursync.com
- Please contact TOUR SYNC Guest Services connect@toursync.com or 303-954-0501 if you have other questions regarding our refund policy.
MERCHANDISE DELIVERY
How and When will I get my merchandise?
Merchandise for VIP packages is generally scheduled to ship anywhere from 2 days after purchase up to 1 weeks prior to the event. In some instances the merchandise is picked up at the event. This information is explicitly indicated during the purchase process and on your receipt.
Exceptions to this rule apply when things happen beyond our control, including but not limited to:
- delays in producing merchandise
- merchandise being out of stock
- delays in design for new merchandise
- delays in shipping/receiving
If you have experienced a delay in receiving your merchandise, please contact us here.
BILLING
WHY IS THERE SOMETHING DIFFERENT ON MY CREDIT CARD STATEMENT OTHER THAN THE ARTIST WHO I PURCHASED FROM?
TOUR SYNC powers online orders for merchandise, tickets, VIP experiences, Fan Club memberships and more. It is possible you will not recognize the transaction detail on your billing statement. TOUR SYNC is a division of Roots Underground, LLC. We are located in Denver, CO.
Billing on your statement will show up as Roots Underground d/b/a Tour Sync. For more information please connect with our Guest Services by emailing connect@toursync.com.